917-658-8616 info@eccocorp.biz

We Are ECCO

Leading BPO and call center solutions provider specialized in Outbound and Inbound services, covering both the business-to-consumer (B2C) and business-to-business (B2B) area in all sectors of the industry. Our experience is comitted to improve your company's operations with efficiency, better service and greater technology.

Florida, US
Dominican Republic

Why Choose Us

Experiences are better when shared

Great customer experience starts with great people that are well trained to address the needs and add value to your customers. Keeping the promise of better experiences is how Ecco Corp is helping our clients grow their customer base.

As a leading outsourcing service provider, Ecco combines knowledge sharing, a ‘people first’ culture and unparalleled excellence at both the global and local level. Whether you partner with us as a client or associate, you will discover what it takes to deliver outstanding customer experiences.

Services

Customer Service
Ecco delivers a variety of personalized services for everything from collections to billing, service inquiries and problem resolution, to help you boost your customer's acquisition, retention and grow your brand.
Technical Support
We provide Support Solutions throught inbound call, live chat and emails to maximize customer's satisfaction and loyalty and increase revenue with solutions designed to address the most complex customers.
Lead Generation
We support the business-to-consumer (B2C) and business-to-business (B2B) sectors to maintain a continous flow of sales leads, managing from prospects qualification to win-back initiatives and up-selling, cross-selling programs.
Audience Development and Direct Response
We have the tools in our extensive portfolio of solutions to engage with your target audience. This includes agents specializing in phone and digital solutions, up-sell and cross-sell capabilities, SMS texting and automated IVR that provide both stand-alone or agent integration and bilingual agents.
Data Entry
Our highly experienced team has the capability to handle large volumes of data entry and analysis, providing accurate and timely data entry services such as: Data entry from images, Online order entry and follow up and mailing list for a variety of industries and companies.
Back Office Solutions
By integrating Back Office solutions to your company you will simplify day-to-day tasks and we will help you to significantly lower overhead costs and streamline your operations
Service Quote / Questions? Contact Us